![]() Likewise, Microsoft offers 90 days of free technical support. ![]() Usually, a Surface laptop comes with a one-year hardware warranty. Take the device to a Microsoft Store: This is always an option when you contact Microsoft support about repairing a Surface Laptop.Send the Surface to Microsoft: The company’s technicians will assess the damage to see if it is covered under the warranty.Describe the problem, and if possible, send them a picture of the cracked screen. Contact Microsoft Support: This may include calling a Microsoft Store representative.Surface Pro 4 screen dimming problems are quite common, for instance, so you might want to rule them want before you go any further.įor starters, you may want to establish that there are no graphics card problems. The point of assessing the damage is to ensure that you are looking at a cracked screen and not less serious display issues. This usually means a replacement is necessary. If a physical crack is causing your Surface Laptop screen to malfunction, repair it. ![]()
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